Troubleshooting

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A photo or video does not show

Image and video settings use files from Content → Files. If you uploaded the same file twice, Shopify renames the copy (for example hero_1.jpg). Choose the right file again in the section’s settings.

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A section I want is missing from a page

Some sections can only be added to certain pages. Click Add section on the page where you want it; if it is not in the list, it belongs to a different page type, such as the cart or a product page.

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The cake builder shows no prices for choices

Each paid choice needs its own add-on product, chosen in that choice’s block in the cake builder section. See Cake builder.

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The delivery date picker allows dates I cannot bake for

Set the default notice, same-day cut-off, closed day and closed dates in Theme settings → Delivery and pickup. A product’s own Lead days setting overrides the default notice.

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Dark mode colors look wrong

Dark mode uses the Dark mode scheme chosen in Theme settings → Colors, and gives every other scheme a deep shade of its own color. Check that scheme’s colors in the same place. Whether the candle shows, and what first-time visitors see, is set in Theme settings → Dark mode.

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The sale timer does not appear

It shows only between its start and end dates and disappears at the end time. Check the dates in Overlay group → Sale timer, and that Show sale timer is on.