Product cards show no metal swatches
Cards only show swatches set in Shopify: link the Metal option to the Color category metafield and give each entry a color. Check that Theme settings → Product cards → Show metal swatches is on. See Metal swatches.Add to bag says to choose a size
Ask shoppers to choose a size is on in the Variant picker block, so no size is preselected. Untick it to preselect the first available size.The countdown does not appear
Countdowns need the end date with a time zone offset, such as2026-11-30T23:59-05:00. A date without the offset, in another format, or in the past hides the countdown. See Honest countdowns.
The spin wheel does not appear
It needs Enable spin wheel ticked, the section shown with the eye icon under Overlays, at least two segments and one prize with a code. A visitor who spun or closed it does not see it open by itself again for Show again after days. It never opens by itself on the cart, account, contact or password pages.The vertical films do not play
Films play only while the strip is on screen, and never for visitors who ask for reduced motion or save data: they see the posters. Films must be uploaded to Shopify; YouTube and Vimeo links are not used in this section.Filters are missing on collection pages
Filters come from Shopify’s Search & Discovery app. Install it and add filters, and check that Enable filtering is on in the Collection section. See Filters with Search & Discovery.Complete the set or Goes well with is empty
Both use complementary products from the Search & Discovery app. Add them per product in the app’s Product recommendations.Pickup does not show on product pages
Turn on local pickup for the location in Settings → Shipping and delivery, and keep the variant in stock there. See Pickup in boutiques.An event shows in the wrong place or with no date
Event posts needcustom.start (or a date: tag) with a time zone offset, and a place that matches a boutique’s city, such as place:New York. See Boutiques and events.
A photograph or film does not show
Image and video settings use files from Content → Files. If you uploaded the same file twice, Shopify renames the copy (for examplehero_1.jpg). Choose the right file again in the section’s settings.